Resume
Experience
2021 - Present
MANAGER OFFICE OPERATIONS / MANAGEMENT TEAM MEMBER
SCL Rotterdam
Schiedam - The Netherlands
Responsible for efficiently and effectively managing the daily office operations within a dynamic automotive/logistics company. As a member of the management team, I play a key role in strategic decision-making and operational execution. Key responsibilities include:
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- Implementing and improving operational procedures to increase productivity and efficiency.
- Managing office budgets and overseeing cost-saving initiatives.
- Ensuring seamless communication and collaboration between various departments.
- Responsible for the implementation of IT systems and solutions to support business operations.
- Conducting progress reviews and annual evaluations with employees.
- Collaborating with HR to draft and extend contracts, and manage employee absenteeism.
- Supporting the management team through reports and analyses of operational performance.
- Managing recruitment for all departments and overseeing the full HR cycle
- Actively contributing to strategic decision-making as a member of the management team.
- Organizing and facilitating training and development for office staff.
- Ensuring compliance with safety and business regulations.
- Managing supplier relationships and contracts.
2022 - 2024
TRANSFORMATION & LIFE COACH / ENTREPENEUR
JoycedeNooijer Coaching
Spijkenisse - The Netherlands
As a transformation and life coach within my own organization, I provide personalized guidance and support to individuals seeking personal growth and professional development. In addition to my coaching role, I am responsible for establishing, managing, and expanding my coaching practice as an entrepreneur. Over the past two years, I have successfully created and implemented tailored coaching programs that help clients identify and achieve their goals. Key responsibilities and accomplishments include:
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Transformation and Life Coach:
- Conducted one-on-one coaching sessions focused on personal and professional transformation.
- Developed strategies and action plans to help clients overcome obstacles and realize their full potential.
- Guided clients in identifying their core values, strengths, and areas for growth.
- Delivered workshops and training on personal development, stress management, and work-life balance.
- Assessed client progress and adapted coaching programs based on their individual needs and feedback.
- Maintained a confidential and supportive coaching relationship with all clients.
- Continuously enhanced my skills and knowledge by staying up-to-date with the latest coaching trends and techniques.
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Entrepreneur:
- Founded and successfully expanded my own coaching practice.
- Developed and executed a strategic business plan, including marketing strategies and client acquisition campaigns.
- Managed all operational aspects of the business, including finances, administration, and client relations.
- Built a strong online and offline presence through social media, workshops, and networking activities.
- Created valuable partnerships and collaborations to enhance and expand my service offerings.
- Closely monitored market trends and client needs to continuously improve and innovate the practice.
- Achieved high client satisfaction and built a loyal client base by delivering high-quality, impactful coaching services.
2008 - 2020
LOGISTICS MANAGER
SCL Rotterdam
Schiedam - The Netherlands
As the Logistics Manager at SCL Rotterdam, I was involved from the early stages of the company, building the entire operations department and establishing the agent network. I was ultimately responsible for the import and export department, managing the operational handling of vehicle transportation for B2B and B2C clients, as well as project cargo. My role involved streamlining processes, maintaining client and supplier relationships, and overseeing daily operations. Key responsibilities included:
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Developing the operations department and establishing a strong agent network from the ground up.
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Overseeing the import and export department, ensuring seamless operations.
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Managing client contact and maintaining strong relationships with suppliers, including carriers and international agents.
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Procuring sea freight and transport rates to optimize cost-effectiveness.
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Planning and organizing daily operations, ensuring efficient workload distribution.
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Coordinating the transportation of vehicles and project cargo for both business and consumer clients.
2000 - 2008
EXPEDITER
World Freight Logistics
Pernis - The Netherlands
As an expediter at World Freight Logistics, I was responsible for all administrative and planning tasks within the operations department, covering both import and export. I managed large key accounts and project cargo, ensuring smooth operations and high levels of client satisfaction. I began this role part-time during my studies and later took on more responsibilities. My main tasks included invoicing, client contact, transport planning, customs clearance, file handling, creating quotations, and managing supplier relationships.
1998 - 2002
FRESH FOOD ASSOCIATE
Albert Heijn
Spijkenisse - The Netherlands
As a fresh food associate at Albert Heijn, I specialized in the cheese, delicatessen, and bread departments, serving as the face of the fresh department. I provided expert product knowledge and advice to customers, ensuring they received the best recommendations for their needs. My role included guiding customers on the perfect cheese for fondue, identifying gluten-free bread options, and offering insights on seasonal delicacies—all delivered with a warm smile and a commitment to excellent service.
Education
HSP COACH
CIVAS
HBO
2022 - 2022
With the accredited HSP Coach training, specific guidance can be provided to clients dealing with high sensitivity. Many highly sensitive individuals find it challenging to navigate our busy society with their heightened sensitivity. As an HSP coach, the focus is on increasing self-awareness and developing skills. The practical exercises and techniques from the training are immediately applicable in a coaching practice or in work as a therapist or educator.
ACT THERAPY
CIVAS
HBO
2022 - 2022
ACT therapy is a relatively new form of behavioral therapy that aims to address the life questions people struggle with. Limiting thoughts can have a significant negative impact on a client’s well-being. In the ACT (Acceptance and Commitment Therapy) training, participants learn how individuals can become aware of the workings of their minds, allowing them to overcome obstacles and live more fully. The ACT training provides tools to help clients experience greater life satisfaction.
COACHING FOR PROFESSIONALS
SCHOOL VOOR COACHING
HBO
2018 - 2019
In the certification training for coaches, participants learn how to effectively move others forward. They leave with a wealth of coaching techniques, but most importantly, they discover how they themselves are the most crucial coaching tool. Professional development as a coach goes hand in hand with self-awareness of personal themes, triggers, and automatisms, which enhances their impact as a guide. After all, a coaching conversation is only as effective as the coach's own awareness.
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Becoming a coach at the School for Coaching means engaging in ten months of both coaching others and being coached. This program is designed for anyone who wants to learn professional coaching, whether as an independent coach or within an existing role. The training is results-oriented and integrates the mind, heart, and body. In the Coaching for Professionals program, participants learn how to guide others towards development in a results-driven manner. By the end, they are able to consciously apply their coaching skills with courage and confidence, making effective interventions second nature.
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The methods used in the training are based on systems thinking, body awareness, and Jungian principles: three powerful approaches to bringing unconscious elements to light (and thus shedding light on blockages, obstacles, and new possibilities).
PRODUCTMANAGEMENT
NCOI
HBO
2016 - 2016
In this practical program, participants gain insight into the key aspects of product management: the product, the organization, the market, and branding. They explore the product development process, learn to work project-based as a product manager, and engage in portfolio development. Additionally, they learn brand thinking, enabling them to market a product effectively using the right marketing communication tools. This involves delving into topics such as brand policy, marketing communication strategy, and online and offline marketing communication channels.
COMMERCIËLE ECONOMIE /
MARKETING MANAGEMENT
HOGESCHOOL INHOLLAND
HBO - BACHELOR
2000 - 2004
The careers that Marketing Management prepares individuals for are constantly evolving due to rapid developments such as big data, rapidly advancing technology, globalization, and increasing societal awareness. Marketing Management teaches how to identify opportunities and solutions to create value for future employers. The program provides the opportunity to explore new markets with commercial insight, develop creative and innovative solutions, and build relationships.
Professional skillset
Process Optimization
Leadership & Team Management
Coaching & Mentorship
Project Management
IT System Implementation
Problem Solving & Decision Making
Budget & Financial Management
Communication & Interpersonal Skills
Languages
Dutch (native)
German (proficient)
English (proficient)